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FAQs

How do I return an item?

See our product return policy

How will I know that you have received my return?

If you have sent your return back you can check the date we received your parcel using your tracking information. We strongly recommend you obtain a free certificate of postage as we only resume responsibility for your returned parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned; in this scenario you will need to contact your chosen courier and follow their claims process.

When will I receive my refund?

Once your parcel has been received by our team it can take up to 14 calendar days to process your refund although we will endeavour to process all refunds as quickly as possible. Please remember that it can take a further 5 to 10 days after we have processed a refund for it to appear on your debit or credit card statements.

I have received a faulty item, what do I do?

If you have a faulty item, please get in contact with us at the earliest opportunity, quoting your order number and clear image of the fault. For faults identified and communicated to us within 30 days of receipt: we will offer you a choice between a replacement or full refund and will usually ask you to return the item to us at no cost to you. For faults that develop after 30 days: please contact us so that we can discuss the specifics of the issue and agree the best solution.

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